We offer a 30-day return policy on eligible unused items in their original packaging. See the Return Policy for the terms. Any mandatory consumer rights that apply remain unaffected.

The payment methods available for your order are shown in the product purchase area and again at checkout before you place the order.

For an eligible order, sign in to your Shopify order account using the email address used at checkout and choose the available cancellation option. Cancellation requests are only available before an item has shipped, and submitting a request does not automatically cancel the order. If no option appears, contact support as soon as possible.

We ship to destinations currently supported by our store. Standard shipping is free on every order. For delivery timing and destination details, see our Shipping Policy.

Orders are typically processed within 1–3 business days. Estimated delivery is 7–15 days (about 1–2 weeks) from the order date, depending on destination and carrier. Delivery times are estimates, not guarantees. Tracking is emailed when your order ships. Read our Shipping Policy for details.

Standard shipping is free on every order to destinations supported by our store. Optional Express shipping, where available, is a paid upgrade; the price is shown at checkout before you pay. Read our Shipping Policy.

After your order ships, you will receive an email with a tracking number. You can also visit our Track Order page for help.

Use the size guide on the product page. The current guide lists M: 50–60 kg, L: 60–72.5 kg, XL: 72.5–92.5 kg and XXL: 92.5–110 kg. These are guidance ranges. If you are between sizes or unsure, contact us before ordering.

Yes. The product page lets you select the available colour, left/right knee side and size for each brace.

Each item is one EverStride Knee Support Brace for one knee, not a pair. To order a brace for each knee, use Add another brace in the product page set builder and select the left knee for one brace and the right knee for the other. You can choose a different colour or size for each brace.

Position the brace as described in the supplied instructions, then make gradual adjustments. Avoid overtightening. Stop using the brace if it causes pain, numbness or unusual discomfort.

Sign in to your Shopify order account with the email address used at checkout, open the relevant order, and choose the available return or cancellation option. Shopify sends an email confirmation after submission when self-serve returns and cancellations are enabled for the store. If no option is shown for your order, contact support. This process does not limit statutory consumer rights.