RETURNS / CUSTOMER RIGHTS
Our 30-day store return policy is separate from any statutory consumer rights that apply.
ONLINE RETURNS / WITHDRAWAL
Sign in with the email address used at checkout, open the relevant order and follow the available return or cancellation steps. Shopify sends a confirmation email after submission when the store's self-serve returns and cancellations feature is enabled. If no option appears for your order, contact us; your statutory rights are not limited by our voluntary 30-day store policy.
Open your order account ↗Can't access your order? Email jens99781@gmail.com and include your order number.
You may request a return within 30 days of receiving your item under our store policy. To qualify under this voluntary policy, the item should be unused and unworn, in its original condition and packaging, with tags attached. Proof of purchase is required.
Email jens99781@gmail.com with your order number and the reason for the request. Please wait for return instructions before sending an item back.
Contact us promptly if an item arrives damaged, faulty or different from what you ordered. We will review the issue under the applicable policy and consumer-protection rules. Statutory rights are not limited by this store policy.
For eligible online purchases, EU consumers generally have 14 days from receiving goods to withdraw, subject to legal exceptions. This statutory right is separate from our 30-day store policy; the policy's unused-item conditions do not restrict a statutory right that applies.
Faulty or non-conforming goods are covered by the consumer rights that apply to your purchase. See the official guidance below for more information.
Where the law permits and the required information has been provided before purchase, return postage for a change-of-mind withdrawal may be the customer's responsibility. For official information, see Danish guidance on withdrawal rights and legal rights for faulty goods.
Approved returns under the store policy are refunded to the original payment method after the returned item has been received and inspected. Processing times may vary by bank or payment provider. This does not limit remedies or deadlines required by applicable law.
